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Free standard shipping on all UK orders over £90 // All Orders shipped to EU will have VAT deducted

Shipping & Returns

Delivery Method

For all orders we use Royal Mail. All international orders are tracked.

Delivery Times and Charges

Delivery charges are automatically calculated when you have entered your address on the checkout page.
Please note that during sale times and other busy periods deliveries might take longer.
We are currently unable to deliver to P.O. Boxes  & BFPO addresses.

Taxes and Duties

*VAT IS DEDUCTED AT CHECK OUT FOR ORDERS OUTSIDE THE UK

Handling and custom fees may apply to packages sent outside the UK and Northern Ireland. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.
Please note: If you would like to return your order, custom fees will not be refunded.
Orders going to the US that total over $800 are subject to additional fees.

Returns Policy

Online Returns

We hope you are happy with your purchase, but if not, you can return it back to us, in its original unopened condition, within 14 days of receipt for a refund or an exchange. Please download returns form. Parcels are the customer's responsibility until they reach us and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.For international returns, clearly label your parcel as 'RETURNED GOODS' to avoid further handling and customs fees. Failure to do so are the sole responsibility of the customer.
Refunds are normally processed within 7 working days and all refunds will be made to the method of payment originally used when placing your order.
If the item was faulty when you receive it, please notify us within 14 days of receipt.

Returns Address :

RETURNS DEPT

Wilder Botanics
Coach Works Mews
Unit 1, 27 Mortimer Road,
London NW10 5QR
shop@wilderbotanics.com

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