Delivery Method

For all orders we use Royal Mail. All international orders are tracked.

Delivery Times and Charges

Delivery charges are automatically calculated when you have entered your address on the checkout page.
Please note that during sale times and other busy periods deliveries might take longer.
We are currently unable to deliver to P.O. Boxes  & BFPO addresses.

Taxes and Duties

*VAT IS DEDUCTED AT CHECK OUT FOR ORDERS OUTSIDE THE UK

Handling and custom fees may apply to packages sent outside the UK and Northern Ireland. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.
Please note: If you would like to return your order, custom fees will not be refunded.
Orders going to the US that total over $800 are subject to additional fees.

Refund and Returns Policy

Online Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. 

To start a return, you can contact us at Shop@wilderbotanics.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Returns Address :

RETURNS DEPT

Wilder Botanics
Coach Works Mews
Unit 1, 27 Mortimer Road,
London NW10 5QR
shop@wilderbotanics.com